The complete sales OS
for chat commerce
Turn every WhatsApp, Instagram, and TikTok conversation into a confirmed order — with tools built for how African merchants actually sell.
How it works
Up and running in minutes
Connect your channels
Link your WhatsApp Business number, Instagram, and TikTok accounts in under 3 minutes. No technical setup or developer needed.
Chat and capture orders
Every conversation is a sales opportunity. Convert messages into structured orders with one click, collect payment in the same thread.
Track revenue and scale
See your full pipeline in one view. Identify top channels, track fulfilment rates, and confidently grow your team's capacity.
Features
Built for every part of the sale
From the first message to the delivered package, ChatToSales covers the full journey.
Unified Inbox
All your customer conversations in one place — regardless of which channel they came from.
- ✓WhatsApp Business, Instagram DMs, TikTok in one view
- ✓Filter by channel, agent, status, or date
- ✓Assign and transfer conversations between agents
- ✓See full customer history across every channel
Instant Order Capture
Convert chat messages into structured, trackable orders without leaving the conversation.
- ✓One-click order creation from any message
- ✓Attach products, quantities, and delivery details
- ✓Automatic order confirmation sent to customer
- ✓Track status from pending → packed → delivered
Revenue Pipeline
A real-time dashboard that shows every deal stage, from first message to paid order.
- ✓Conversion rate by channel and time period
- ✓Revenue forecasting based on active conversations
- ✓Identify your highest-value customers
- ✓Export reports for accounting and tax purposes
AI Smart Replies
Let AI draft responses, answer FAQs, and suggest products — agents review and send.
- ✓Context-aware reply suggestions as you type
- ✓Auto-answer common questions (hours, pricing, stock)
- ✓Product recommendation engine based on chat history
- ✓Handoff to human agent with full context preserved
In-Chat Payments
Send payment links and collect money without leaving the conversation thread.
- ✓Flutterwave and Paystack payment links in one tap
- ✓Real-time payment confirmation inside the chat
- ✓Support for bank transfer with auto-verification
- ✓Automatic receipt generation and record keeping
Team Collaboration
Scale your sales team without losing the personal touch your customers expect.
- ✓Role-based access — admins, agents, supervisors
- ✓Internal notes on conversations (invisible to customer)
- ✓Agent performance analytics and response time tracking
- ✓Team inbox with canned responses library
Integrations
Works with the tools you already use
Messaging channels
Payment providers
Ready to sell smarter?
Join 500+ merchants already using ChatToSales to convert conversations into revenue. Free to start, no credit card required.